Plugging The Talent Drain

It’s not (only) about the money! Watch/Listen/Read

You’re right, the “Great Resignation” is a hyped up name. And sure, a bunch of people are regretting their decision to quit their last job (1 in 4 in America according to Weforum). But the problem is real. In fact, it’s much, much worse. It’s not simply the volume of staff attrition, it’s that your best and brightest are being lured away.

And now we have “Quiet Quitting”. What I find astonishing is that anyone thinks that this is a new phenomenon!

Too many leaders think its all about money. And yes, money has a lot to do with it - particularly in sectors where staff have been poorly compensated for decades. Yet even there, it’s not exclusively about money, nor is is just about flexibility and the draining commute. It’s got a lot more to do with the culture they find at the workplace and the sad state of leadership they find in them.

Purpose and Payoff

The purpose of this guide is to provide you with a few simple tools and ideas backed by neuroscience that will help you plug the talent drain in your team and organisation.

Your payoff when you put this into action will be that you and your team and all those with whom you interact will feel recognised, engaged, enriched, and happier. Employees will prefer to stay and productivity will rise.

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Keep These Questions in Mind

Key questions to be considering as you read, watch or listen to this AdvantEdge Coaching Guide:

  1. What is the ONE thing you will stop doing, start doing or change how you behave or act that will have the greatest impact on your leadership performance from your learning here?

  2. What is the single, tiniest step you can take immediately that will begin that improvement and by when?

E What is the Problem? Who Does This Hurt?

If we’ve learned something from this pandemic it’s that we NEED community. We were built for community. We already know that a fundamental need for all human beings is to (feel as though) you belong to a tribe.

And we’re better when we are in a community!

We collaborate more readily, we reach out to help one another, we feel safer, we feel protected. Even more so when that community is under siege from external forces. Whether its and invading army, a disease, or simply the competition. When “our” community is attacked, we work together more effectively. Not always and not all members, but enough that Homo sapiens gained supremacy over other, better qualified and better equipped alternatives.

Instead we reach out to parasocial tools using technology. Whether its Facebook “friends”, TikTok reels, or a character in a Netflix drama, we have replaced the deep social connections of friendships, family and real community.

And the same has happened in the workplace.

Exacerbated recently by the pandemic that allowed people to be quarantined at home, separated from loved ones and banned from socialising. The world was forced to catch up over video conference. A communication platform that all but destroys empathy.

But perhaps more importantly, people have become increasingly unhappy and dissatisfied with their life. This could be because our expectations of happiness are created by the parasocial platforms that show only an idealised and glamorous world inhabited by a small selection of the very beautiful and famous.

Keen to bolster their own egos, the blame for the lack of a collaborative community has been laid by many bosses on the reluctance of many to return to the office where they can be more easily monitored and controlled. It has something to do with “corporate culture” apparently. Somehow, the office environment is a magical fairyland where everyone collaborates, happy to be surrounded by physical human beings, showing their immense gratitude to their employers by raising performance and generating new sales from thin air.

Only that isn’t what’s happening.

Bad pay is a primary factor cited, and lured with the possibilities of better pay and a less toxic work environment and greater flexibility people are quitting in droves.

D What’s Happening in Your Brain?

We all share six common, fundamental needs that drive our behaviour, mostly unconsciously. When our needs are being met, we feel fulfilled and satisfied, even happy. When these needs are not being met, we become (painfully) consciously aware of the lack and intend to act to address that lack.

I emphasise intend because we do not always act on it because we can make a conscious choice: We may be effectively powerless to act because it really is beyond our capabilities or choose to be constrained due to some other societal or social expectations. For example, you want to quit your badly paid job in a toxic work environment but you have debts a to pay and mouths to feed.

Either way, stress inducing chemicals cortisol and norepinephrine (adrenaline) have already prepared you for the “freeze, fight or flight” response we all know well.

The more “basic” the unmet need, the greater the desire to respond.

  1. Food, water, shelter are survival fundamental. That’s what “minimum wage” is meant to cover. And some bosses think that’s “ample”??! I’d like to see them live on it only for 6 months and find out how “ample” it really is.

  2. Feeling safe, both physically and psychologically are essential. When you don’t feel safe you don’t take risks or speak out for fear of reprisal. It’s often considered better (safer) to keep your head down and be a “Madras Crab” and avoid “Tall Poppy syndrome”.

  3. Feeling that you belong to a tribe is next. We all know that being and feeling part of a community is beneficial. Isolation is bad for us - solitary confinement is a punishment meted out in prisons. The temptation though when we do find our community is to build walls around it to keep other tribes (invaders) out - and silo ourselves from even those tribes that we need to be effective ourselves.

  4. Then we can concern ourselves that we, and what we do matters. That we “make a difference”. That our work and our lives have meaning and the self-respect and self-esteem that makes us feel good about ourselves. If I’m really “amply” paid I can pay for the essentials, some safety and even my “tribe” - they may not be genuine but so long as I keep paying… But life can feel pretty empty and pointless. Even the very rich and famous have plenty of issues here, just check in with the writings of the richest, wisest man to ever live in the Book of Ecclesiastes.

  5. Becoming your very best self is a pretty high level need. This is your need to realise or actualise your talents and potential.

You are more likely to respond to a threat to your basic survival needs than your need to self-actualise. And threats to the more basic needs correspond with higher levels of stress hormones.

Hang on a second, what about the sixth need?

That’s what is so utterly wonderful about our brain. As we’ll learn in a moment, we already have the solution to meeting our own needs with another of our own needs: We need to serve others. Something Maslow called “self-transcendence”.

D How Much of a Problem is this really?

The numbers are all over the place. 44% of people intend to quit their jobs in 2022 according to a Towers Watson survey. 58% in Singapore plan to do so. Sure, they might not all quit, but they’re sufficiently unmotivated to stay.

Gallup’s State of the Global Workplace for 2022 paints a shocking picture on employee engagement with just one fifth engaged in their work. Stressed out employees represent a massive 44% - higher now than at the top of the pandemic!

Many leaders cite that people quitting is all about greed for more pay and rewards, desire for more flexibility and return to office policies.

And it’s the “talent” who are being hunted and poached. Recruitment companies and headhunters are finding lucrative and 59% of willing talent ready to cast aside old “loyalties” for a few lot of dollars more and the promise of a better future.

Perhaps, more importantly, a mere 62% do not feel that they belong to a supportive community at their current workplace. I.e. they consider the company culture to be toxic.

The same Flexjobs survey shows that: Poor management cited by 56%. Lack of healthy work-life boundaries at 49% and not allowing remote work at 43%.

Toxic Work cultures include failure to promote diversity, equity, and inclusion; workers feeling disrespected; and unethical behaviour. And, according to an MIT Sloan study are 10.4 times more important than compensation is in predicting staff attrition.

And the cost of replacing that employee averages at an all time high of USD5,000 each. The cost for executive level just shy of $15,000

Of course, if you’re in the recruitment business, you’ll be happy that an estimated $50 billion will be spent on hiring this year. It’s good to know someone’s thriving along with the vaccine makers and the real estate industry.

G How Can I Be Better In This Area?

Nothing of significance was ever achieved by someone acting alone. Look below the surface and you will find that all seemingly solo acts are really team efforts.

John C. Maxwell

Before we dive in here I’d like you to remember and think about the person in your life who made you feel valuable, worthwhile or just plain made you feel good about yourself. Got someone? Great. Hopefully it’s a current boss. It could be a parent, a relative, a teacher, a spouse, a friend. Anyone who made you feel that they cared for you.

Contrary to popular myth, I am not suggesting that you go and recruit a team to help you achieve something significant.

If you want to be truly successful. If you want your life and your work to have meaning and purpose. If you want to UnLock your talents and UnStuck your true potential:

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